Terms and Conditions
Customer privacy policy
Fishing With Stompie Fishing Charters shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard, or credit cards for online bookings. Bank transfers or cash will only be accepted for direct bookings into the Fishing With Stompie Charters bank account, the details of which will be provided on request.
Credit card acquiring and security
Credit card transactions will be acquired for Fishing With Stompie Charters via Peach Payments who are the approved payment gateway.
Customer details separate from card details
Customer details will be stored by Fishing With Stompie Charters separately from card details which are entered by the client on Activity Bridge secure site.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Fishing With Stompie Charters takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Fishing With Stompie Charters chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
Fishing With Stompie Charters may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Fishing With Stompie Charters.
IMPORTANT
Please note: From 1 October 2023, when our service provider reverses or refunds a credit card, the bank will no longer return or reverse their card fee (transaction costs). Your card will be refunded the full amount less the card fee.
The provision of goods and services by Fishing With Stompie Charters is subject to availability. In cases of unavailability, go to Fishing With Stompie Charters every endeavor to rebook/reschedule the service. If that is not possible, it will be considered to refund the client as soon as possible.
Gift vouchers are valid for three years and cannot be redeemed for cash nor refunded.
Cancellation policy
IMPORTANT Please note: From 1 October 2023, when our service provider reverses or refunds a credit card, the bank will no longer return or reverse their card fee (transaction costs). Your card will be refunded the full amount less the card fee.
PLANES & TRAINS DON’T WAIT ~ NOR DO BOATS!! If you are late and miss the boat, you will be charged in full as a “no show”. Please make sure you know where we are situated.
16-30 days before start date-0% cancellation fee.
15 days before start date – 100% cancellation fee (groups more than 4).
15-8 days -75% cancellation fee.
7 days before the start date – 100% cancellation fee.
Should the trip by cancelled by ASEC, then we will refund 100% of the deposit, less card fee.
Disclaimer
Section 1 I the client, as a participant on a trip with Fishing With Stompie Charters (here after referred to as FWSC), have been informed that FWSC makes every reasonable effort to safeguard me, my family, and my belongings.
However, by reading and signing this booking form, I acknowledge and appreciate that during the boat trip or tour and related activities in which I am participating with FWSC and its agents, employees or associates, certain risks and dangers exist which are inherent in boat trips and associated activities with FWSC.
I acknowledge and appreciate that these risks include but are not limited to loss or damage to personal property, personal injury or fatality to myself, my spouse, family members or friends. Damage to or loss of property, personal injury or fatality may occur due to ocean swells; sea conditions; the capsize of the boat; collision with other water craft, log, whale, or other object in the ocean or on shore; falling into the ocean from the boat or falling Damage to or loss of property, personal injury or fatality may also occur due to vehicle accident while riding in vehicles operated by FWSC, its agents, employee or associates.
In consideration of and as part of payment for the right to participate in FWSC’s trips or tours and the services arranged for me by FWSC and its agents and associates, I certify that I have the necessary swimming skills and ability to participate in this activity, and do voluntarily participate in this boat/ shark trip and the related activities with knowledge of the dangers and risks involved, as stated above.
By my signature on the booking form, I accept and assume responsibility for myself or a minor for whom I have legal guardianship, for injury, fatality and/or loss of or damage to personal property and expenses thereof as a result of my participation in this activity except to the extent such damage or injury may be due to the gross negligence of FWSC. I hereby agree to assume all responsibility for myself, my property and those for whom I have legal custody and hereby release and discharge FWSC and its owners, crew, employees, representatives and agents from all claims, demands, and rights or causes of action for injuries or damages of any description which may occur as a result of my participation on this boat/shark trip. If I am signing this agreement on behalf of another person, I certify that all representations are true with respect to the participant and that I have the full authority to bind that person to the terms of this agreement.
Section 2 FWSC and/or its associates and employees act only as agents for the client in making arrangements for trips, accommodation, travel services with tour guide services, for vehicle shuttle services, and accepts and assumes no liability or responsibility whatsoever for any damages, injuries, fatalities, losses, or delays due to any cause whatsoever, whether to person or property in connection with such services and/or arrangements. FWSC shall not be held responsible for any act, omission, or event during the time participants are aboard shuttles, trains, buses, vans, or private passenger cars which are not operated by FWSC and each trip member hereby agrees to release FWSC from any and all liability in connection therewith.
Participants are strongly advised to have personal medical insurance, along with baggage and camera insurance. It is understood that if emergency evacuation should become necessary, the expenses are the sole responsibility of the participant and not that of FWSC. FWSC is not responsible for the safety and security of client vehicles or personal property left in vehicles during the course of any FWSC trip or related activity. FWSC reserves the right to accept or decline service to any person.
Section 3 I hereby agree to permit FWSC employees and other guests to take photographs and make film records of the trip without further recourse or compensation to me. I understand and agree that such photographs and/or film records may be used for commercial and/or promotional purposes.
Section 4 . I acknowledge that no refunds will be made for non-sightings and will make no attempt in contacting FWSC, VISA or MASTERCARD or bank in attempt to be refunded.